MRD Energy's privacy policy covers the collection and use of personal information that may be collected by MRD Energy anytime you interact with MRD Energy, such as when you visit our website, when you purchase MRD Energy Products and services, or when you call our sales agents, distributors, technicians, employees or independent contractors. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used, and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at MRD Energy, and we go to great lengths to protect it.

Why we collect personal information

Why do we collect your personal information? It enables us to give you convenient access and accurate information specifically tailored for you. In addition, your personal information helps us determine your electrical consumption, enable us to perform energy analyses, specificy products for your home or facility, allow us to gather statistical information about electrical consumption, verify your product is working, install the correct product, inform you about product updates or recalls, keep you informed on the latest product announcements and special offers as well as provide warranty service.

What information we collect

There are a number of situation in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue, scheduling an installation, helping to determine the appropriate product for your location, and verifying that the product was installed and properly working. At such times, we may collect personal information relevant to the situation, such as your name, contact information, payment information, electrical supplier and rates, electrical consumption, energy usage habits, appliances and motors, information about the MRD Energy products you own, such as serial numbers, model numbers, date of purchase, and information relating to a support or service issue. We collect information for market research purposes, such as your occupation, energy consumption, energy savings, and usage habits in order to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on your website and related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our website are of most interest to them.

When we disclose your information

MRD Energy takes your privacy very seriously. Be assured that MRD Energy does not sell or rent your contact information to marketers. To help us provide superior service, your personal information may be shared with legal entities within the MRD Energy group who will safeguard it in accordance with MRD Energy's privacy policy. There are also times when it may be advantageous for MRD Energy to make certain personal information about you available to companies that MRD Energy has a strategic relationship with, distribute MRD Energy products, or perform work for MRD energy to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, install products for you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with MRD Energy's policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

MRD Energy takes precautions - including administrative, technical and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

MRD Energy uses Secure Sockets Layer (SSL) encryption on all webpages where personal information is required. To use any SSL encrypted pages, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal information while it is transmitted over the internet.

Integrity of your personal information

MRD Energy has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right ot access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by calling our offices at 305-818-6700. And you can request a copy of your personal information, your purchase and billing history, and your product registration history.

Cookies and other technologies

As is standard practice on many corporate websites, MRD Energy-s website uses "cookies" and other technologies to help us understand which parts of our websites are most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. MRD Energy will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the MRD Energy website. When a customer clicks one of these URL's, thy pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags - tiny graphic images - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we're only sending messages that are of interest to our customers. We store all of this information in a secure database located in California, in the United States.

Our Companywide commitment to your privacy

MRD Energy has links to the sites of other companies. MRD Energy is not responsibly for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy Questions

If you have any questions or concerns about MRD Energy's Customer Privacy Policy or data processing, please call us at 305-818-6700.

MRD Energy may update its privacy policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated privacy policy.